10ant Fix: A Simpler, More Transparent Repair Journey.
10ant Fix is a service booking platform that makes gadget repair easier to request and easier to follow. Customers submit a structured repair request, arrange pickup or drop-off, and track the progress of their device.
// Executive Summary
Getting a phone, laptop, or tablet repaired is already frustrating. 10ant Fix reduces the effort on both sides of the process: a clear booking flow for customers, and a structured workflow for the repair business.
For Customers: A Manual Process
A customer notices a fault, searches for a technician, explains the issue, confirms whether it can be handled, arranges a visit or drop-off, and waits for updates. Every step adds effort to a situation that is already inconvenient.
For the Business: Coordination at Scale
As requests increase, customer information, device details, service requests, pickup and delivery arrangements, and repair status become harder to manage by hand.
The product had to solve two connected problems: make repairs easier to request for customers, and give the business a structured digital workflow.
10ant Fix brings the repair journey online. Customers provide their contact details, device type, device name, a description of the problem, and optional photos, and can request pickup or delivery.
- Discover a service
- Book a repair
- Provide device details
- Arrange pickup or drop-off
- Repair
- Track progress
Service Design First
We treated 10ant Fix as a service-design problem, not just a website. We mapped the customer journey and identified the information customers need to provide.
Plain Language Booking
The booking flow works for customers who do not know technical repair terms, so they can describe the problem in their own words.
Beyond the Booking
We designed what happens after a request is submitted, connecting repair requests with pickup or delivery and repair-status visibility.
A customer identifies the repair they need, provides device and issue details, and can add photos for context. Pickup or delivery can be requested during booking. After submission, the repair moves into the business workflow while the customer keeps visibility into its progress.
- Know what to do
- Know what happens next
- Know where the repair stands
The repair work itself can be complex, but customers should not have to understand that complexity to get help. Simplicity is a product feature. We also treated the product as larger than the website: booking, pickup, repair, updates, and collection are all part of the experience.
Structured Requests
Contact details, device type and name, issue description, and optional photos are captured in one request.
Pickup or Drop-off
Customers choose how the device is collected or delivered.
Repair Visibility
Customers can follow the status of their repair after submission.
10ant Fix creates a clearer digital entry point into gadget repair, with a more transparent journey around the customer's device.
Farouk Tackie
Kudos to the Qudra Team! Your exceptional design have transformed our mobile app into a user-friendly, reliable, and scalable platform. The intuitive interface has boosted customer engagement, while the system’s efficiency and security have strengthened trust and expanded our business.
CEO of 10ant
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